Privacy / Terms

At Play & Leisure Ltd, we are committed to protecting your personal information and ensuring transparency in how we handle your data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the latest UK and EU data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Data Controller

Play & Leisure Ltd is the Data Controller responsible for processing your personal data. If you have any questions about this Privacy Policy, you can contact us at:

Play & Leisure Ltd
7-8 Catheralls Industrial Estate, Pinfold Lane, Buckley Flintshire CH7 3PS
Email: sales@playandleisure.co.uk

2. How We Collect Personal Information

We may collect personal information from you when you:

Enquire about our services
Register your details with us
Submit a job or volunteering application
Provide feedback or contact us via phone, email, post, or in person

3. What Information We Collect

The personal data we collect may include:

Contact details (name, email address, postal address, telephone number)
Information related to your enquiry or interaction with us
General information on website usage (e.g., pages visited, links clicked) via cookies and tracking tools (see Section 6: Cookies)

We use aggregated or anonymised data wherever possible to protect individual identities.

4. How We Use Personal Information

We process your personal data for the following purposes:

Providing the services and support you request
Keeping you informed about our work and updates (only with your consent)
Administering our services, including record-keeping and security measures
Improving your experience with us through personalised services and communications
Complying with legal obligations

We will only process your data where we have a lawful basis to do so, including consent, contractual necessity, or legitimate interest.

5. Data Retention

We store your personal data securely and only for as long as necessary for the purpose it was collected. Once no longer needed, data will be securely deleted or anonymised.

6. Cookies and Website Tracking

Cookies are small files stored on your device that help improve your browsing experience. We use cookies to:

Recognise returning visitors and their preferences
Analyse website performance and usage
Provide relevant content and advertising

You can manage or disable cookies via your browser settings. However, disabling certain cookies may impact website functionality.

7. Data Security

We take appropriate security measures to protect your personal data against unauthorised access, loss, or alteration. This includes:

Encryption of online data transmissions
Secure database storage
Restricted access to personal data

Despite our efforts, no online transmission can be guaranteed 100% secure. Users should take precautions when sharing personal information online.

8. Sharing of Personal Information

We do not sell or share your personal data for marketing purposes. Your data may be shared with:

Third-party service providers assisting us in service delivery (under strict data protection agreements)
Legal or regulatory authorities when required by law

9. Your Rights Under Data Protection Laws

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally permissible)
Restrict processing of your data
Object to processing based on legitimate interests
Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at dan@dlsbusinesssolutions.co.uk.

10. Updates to This Privacy Policy

We review this Privacy Policy regularly to ensure compliance with legal requirements and best practices. Any updates will be posted on our website. Please check this policy periodically for changes.

Last updated: 04/02/2025